Affordable, High-Performance Air Conditioners for Every Ontario Home

We believe in fair, transparent pricing—no surprises. Our goal is to provide the best value without cutting corners, and we offer flexible financing through CarePay to help make your comfort more affordable.

Yes—we handle the process from start to finish. Whether you're upgrading an old system or switching providers, we make it seamless with minimal disruption to your home or tenants.

Absolutely. All of our in-house technicians are fully licensed, insured, and professionally trained to deliver high-quality service. We also proudly support the next generation of tradespeople by training apprentices. If an apprentice joins your service visit, they’ll always be fully insured and working alongside a licensed technician to ensure safe, expert-level work every time.

We’re a local team dedicated to making your home more comfortable, efficient, and healthy. From water softeners to heating and cooling systems, we provide expert solutions backed by honest service and real care.

Absolutely. We work with landlords, property managers, and multi-unit buildings to provide reliable, worry-free service and equipment—whether it’s a single home or a whole portfolio.

Yes! While our regular hours cover most appointments, we’re always available for emergency calls—especially when it comes to no heat, no hot water, or urgent plumbing or HVAC issues.

We proudly serve Kitchener, Waterloo, Cambridge, Guelph, and surrounding areas across Southern Ontario. Not sure if you're in our zone? Just ask—we’re happy to help!

We combine top-quality products with small-business care. Our team is local, experienced, and genuinely committed to doing what’s best for your home—not just making a sale. Your comfort is our priority.

At Air and Water Care, we prioritize your convenience. Whenever possible, we provide same-day installation or schedule it for the very next day. While timing can vary based on your location and availability, we’ll always coordinate closely with you to find the earliest and most convenient appointment.

Yes! Air and Water Care offers free standard installation on all of our home comfort products—no hidden fees. The price you see at checkout is all-inclusive, covering both the equipment and professional installation, so you can enjoy a smooth, hassle-free experience from start to finish.

It’s ideal for someone 18+ to be home when we arrive to ensure access and answer any questions. If that’s not possible, let us know—we’ll do our best to accommodate.

Absolutely. We’re here for you even after installation. If you have questions or need help, just call or message us—we’ve got your back.

Yes—installation is included when you purchase any product from Air and Water Care! Professional installation is part of the package. During checkout, you can select your preferred installation date, and once your order is confirmed, our team will be in touch to finalize the details and book a time that works best for you. (If you happen to order merch like a t-shirt or a hat—we probably can’t install that... but everything else is covered!)

Yes! We can coordinate a single appointment for multiple products—like a water softener and a furnace—to save you time and hassle.

Yes, our installation includes removal of old equipment and standard conversion. If your setup needs extra work (like new venting or plumbing), we’ll explain any costs upfront—no surprises.

We’ll safely disconnect and remove your old equipment—whether it's a water heater, softener, or HVAC system. If it needs to be returned to a rental provider, we’ll make sure it’s ready and provide any instructions you need for the return.

Yes! You’ll receive updates via email or text, and we’ll send a reminder before your technician arrives. We value your time and keep you in the loop.

We proudly use our own trained, certified in-house technicians—so you always know who’s showing up at your door and the job’s done right.

Just make sure the area around the install site is clear and accessible. If anything else is needed (like shutting off water or power), our team will let you know in advance.

CarePay is a flexible financing plan, not a rental. You’ll own your equipment outright once all payments are complete.

Yes! CarePay plans can often be transferred to the new homeowner, making it easier to sell your property with confidence. Just let us know and we’ll guide you through the process.

CarePay is our flexible financing option designed to make purchasing your home comfort equipment easy and affordable. It lets you spread payments over time while enjoying your new system right away.

Yes—CarePay lets you finance the full amount or just a portion of your purchase, depending on what works best for your budget.

CarePay can be used to finance a wide range of Air and Water Care products and services—from water softeners and filtration systems to HVAC installations and repairs.

Once you select CarePay at checkout, we’ll help set up a payment plan that fits your budget. You’ll make manageable monthly payments with clear terms and no hidden surprises.

Yes, all applicable taxes are included in the price and reflected in your monthly payments so you know exactly what to expect.

No. Your monthly payment amount stays consistent throughout the agreed financing term—no unexpected increases.

We accept all major credit cards, debit, and e-transfer, and offer flexible monthly financing through CarePay. We also support select third-party financing platforms like Afterpay and similar services—giving you even more options to pay in a way that works for you.

After your purchase is confirmed, our team will reach out to schedule your installation and ensure everything is set up smoothly.

Yes! If you’re not satisfied with your Air and Water Care product within 60 days, we offer a hassle-free full refund. Just contact us to start the process.

Yes! When you buy from our online store, installation is included. You’ll select your preferred installation date during checkout, and we’ll coordinate the rest.

While a service plan isn’t automatically included, we offer customizable maintenance packages designed to keep your equipment running smoothly and efficiently. Ask us about available options!

Yes! We recommend regular maintenance to extend your system’s life and optimize performance. Just contact us to schedule a check-up at a convenient time.

Our products come with a manufacturer-backed warranty that varies by item. We’ll provide you all the details at purchase and are always here to support you if any issues arise.

Scheduling is easy—simply reach out via phone, email, or our website, and our friendly team will help you set up a convenient maintenance visit.

Our CareProtect plan covers routine maintenance, priority service, and repair work on your Air and Water Care systems to help prevent unexpected breakdowns and extend the life of your equipment.

CareProtect is our comprehensive protection plan designed to keep your air and water equipment running smoothly and efficiently, providing peace of mind with expert maintenance and repairs.

Yes! CareProtect is available for a wide range of systems, even if they weren’t originally purchased from us. Contact us to confirm eligibility for your specific equipment.

Furnace size depends on your home’s square footage, insulation, and climate. Our experts can assess your needs to recommend the most efficient size for reliable heating without wasting energy.

With proper maintenance, furnaces generally last 15 to 20 years. Regular tune-ups can help extend their lifespan and keep them running efficiently.

Signs you might need a new furnace include rising energy bills, uneven heating, frequent repairs, strange noises, or your system being over 15 years old. We’re happy to inspect your unit and discuss upgrade options.

A single-stage furnace operates at one consistent heat output, turning on and off as needed. A dual-stage furnace has two levels of heating—low for milder days and high for colder ones—offering better comfort and energy efficiency.

kW/TON is a measure of an air conditioner’s energy efficiency. It represents how many kilowatts of power the system uses to remove one ton (12,000 BTUs) of heat.

With regular maintenance, most air conditioners last about 12 to 15 years. Routine service helps maintain efficiency and prolong the system’s lifespan.

An air conditioner cools your home by removing heat, but it doesn’t provide heating. A heat pump can both cool and heat your home by transferring heat in or out, making it a year-round solution.

Consider upgrading if your system struggles to cool evenly, requires frequent repairs, makes unusual noises, or is more than 15 years old. We’re here to assess and guide you toward the best replacement.

The correct size depends on your home’s size, insulation, and climate. Our specialists can evaluate these factors to recommend a unit that keeps you comfortable without wasting energy.

BTU stands for British Thermal Unit. It measures the amount of heat energy a water heater or furnace produces to warm your home or water.

Absolutely. Water softeners help reduce metallic or mineral tastes, and RO systems remove chlorine, sulfur odors, and other chemicals—leaving you with crisp, clean water.

The right size depends on your household’s hot water needs, number of bathrooms, and appliances. Our team can help you select a model that fits your usage and space.

Traditional water heaters use electric or gas heating elements to warm water, while heat pump water heaters move heat from the air into the water, making them more energy-efficient.

Yes! When we install your new water heater, we’ll remove your old unit and help with disposal or rental returns as needed.

Power-vented models use a fan to push exhaust gases outside, allowing more flexible installation. Chimney-vented units rely on natural draft through a chimney and typically require a vertical vent.

Traditional water heaters store hot water in a tank, while tankless models heat water on demand as it flows through the system—offering endless hot water and energy savings.

Water softeners typically require a salt refill every few months, while RO systems need filter replacements every 6–12 months. We offer ongoing support and can remind you when it's time for service.

Absolutely. Water softeners help reduce metallic or mineral tastes, and RO systems remove chlorine, sulfur odors, and other chemicals—leaving you with crisp, clean water.

In many cases, yes. A water softener protects your home’s water system, while an RO system ensures clean, great-tasting drinking water. Together, they offer complete water treatment for your whole home.

A water softener removes hardness minerals like calcium and magnesium to protect plumbing and appliances, while an RO system filters out contaminants like chlorine, lead, and dissolved solids—providing ultra-purified drinking water.

Yes—softened water helps appliances run more efficiently and last longer, which can lower energy costs over time. While RO systems don’t directly affect energy bills, they can save money by reducing the need for bottled water.

It depends on your water quality and your household’s needs. If you're dealing with hard water, a softener is essential. If you’re concerned about contaminants in your drinking water, an RO system is ideal. We offer free water testing and consultations to help you choose.

Yes, we offer free consultations and transparent pricing. Whether you’re replacing equipment or looking into a maintenance plan, we’ll walk you through your options upfront—no pressure, no surprises.

Yes! We carefully select high-efficiency products that help lower energy bills and reduce environmental impact. Many qualify for rebates and incentives too.

Most of our products come with a strong manufacturer’s warranty—typically covering parts for up to 10 years, depending on the model. While the manufacturer’s warranty offers solid baseline coverage, we also offer CareProtect plans that go above and beyond. With options that provide up to 18 years of comprehensive protection, including parts, labour, and priority service, you’ll have total peace of mind for the long haul.

Yes! Many of our high-efficiency systems qualify for local, provincial, or manufacturer rebates. We’ll help you identify available incentives and even assist with the paperwork to make sure you get every dollar you’re eligible for.